Each item’s specific return or non-returnable information is listed both on the top of the product page and in the “Shipping ETA & Returns” section on each product page. Please read this carefully as items marked non-returnable will not be eligible for return. There are no exceptions, except if the item arrived damaged; see below for our policies on damaged or defective items.
Please be sure to open and inspect your products immediately. Contact us as soon as possible if there are any errors or issues, and be sure to keep all products and packaging. We will need photography of any issues or damages.
Orders cannot be cancelled after 48 hours of purchase. Special orders and custom orders are not cancellable or returnable.
Return Policy | 48-hour Buyer Remorse:
If you would like to exchange or return an item denoted as Returnable, contact us within 48 hours.
We'll give you return instructions, and you have 15 days to return it. The customer covers return shipping costs.
Once we receive the item in perfect condition, we will refund you item price - 25% restocking fee - initial shipping cost (only if the item was purchased with free shipping).
Full details of our return policy and process:
- Contact us within 48 hours of receiving the item.
- Request a return authorization (RA) by emailing us at email@example.com. We will respond within 48 hours.
- After submitting your return request, we will review the information and email instructions for returning the item. When applicable, we will email you an RA number; this Return Authorization (RA) number is valid for 15 days.
- Please do not return items without prior authorization as it will be refused.
- All items must be returned in their original, unworn, and unused condition enclosed in original packaging within 15 days for a refund. The return shipping cost is covered by the customer.
- Once an item has been returned, we will give you a refund of the item price minus a 25% restocking fee. If you are returning an item with free shipping, the refund you receive will be for the item price minus the initial shipping cost and 25% restocking fee.
- You can expect a refund in the same form of payment originally used for purchase up to 21 days of our receiving your returned item. If you have not received a credit and it as been longer than 21 days from the day your item was sent back/picked up for return, please contact us at 1-833-552-5327 or email us at firstname.lastname@example.org.
- In the event an item is returned in a condition where it cannot be resold, we will not be able to proceed with the refund.
- If a store credit is requested, it will expire within 365 days of issue. Store credits are non-transferable and non-returnable.
Special & Custom Orders | Non-Returnable Items:
- Special orders are clearly marked on each item page, and these items are not returnable. If you are at all uncertain if what you are ordering is considered a special order or custom order, please contact us to verify.
- Special order and custom orders are not cancellable or refundable.
- Upon delivery, please take time to inspect all items carefully for any damage that may have occurred in transit and contact us immediately with photos of the damage, including of the packaging and the item.
- Claims against damaged items must be made within 3 business days. Unfortunately, damage claims made after the 3-business day window will not be accepted and are unable to be returned.
- If for any reason your custom piece does not arrive with the specifications that you selected when ordering, we will have the item or items replaced and reshipped at no additional charge to you. Contact us within 3 business days if this occurs so that we can get the replacement in the works as soon as possible.
- While the manufacturers do their best to ensure excellent packaging, occasionally glass, acrylic, or mirrored items could get damaged at the hands of a delivery carrier in transit.
- Any defect must be reported within 48 hours of receipt of merchandise. Claims will not be honored after 48 hours.
- Photo proof, emailed to email@example.com, will be required to verify the defect, and if deemed defective by Clear Home Design and the manufacturer, you will receive a replacement of the same item.
- Defective product may not be returned for a refund; you will get a replacement only. Please be sure to open and inspect your products immediately.
- In some cases, we will have the defective product picked up at no cost to you. The item must be in its original packaging.
- Claims for defective merchandise will not be honored if the items are used or installed.
Freight Shipments & Damage:
A truck line freight company will deliver the item(s) you have ordered if they are oversized and noted as White Glove Delivery. The following is required:
- You, or persons acting on your behalf, must be present at your residence during the time of delivery.
- The freight delivery company will contact you to schedule your 4-hour delivery appointment. You will be required to be present in that 4-hour window in order to inspect and sign for the delivery. If you have any questions in regard to your order, please contact Customer Service via call or email.
- If you receive a shipment with obvious freight damage, you must refuse the shipment at the time of delivery, note the damage on the delivery receipt, take photos of the damage, and call and/or email us immediately to inform us of said damage. We will then order and ship a replacement for you.
- Please make sure that you inspect all packages before you sign for them.
- Failure to refuse delivery or properly note the damage at time of delivery will result in denial of your damage claim and no replacement will be provided. If you sign for the shipment without reporting any damage, you are responsible for all damages and must make any claims with the shipper.
- Any damage must be reported with photography within 48 hours of receipt of refusal or delivery. Claims will not be honored after 48 hours.
Wrong Products Received:
If you are shipped a different product than you ordered, please email us or call us at 1-833-552-5327 within 48 hours of receiving the product.
- We will provide an RA # where applicable and instruction on how and where to ship them back.
- We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.