7-day Buyer Remorse Policy:
If you would like to exchange or return an item that is not labeled "non-returnable" or special order, you need to:
- contact us within 7 business days of receiving the item.
- request a return authorization (RA) number by emailing us at firstname.lastname@example.org. We will respond within 48 hours.
- Each item’s specific return or non-returnable information is listed on the “shipping & returns” section on each product page. Please read this carefully as no item marked non-returnable will be eligible for return. There are no exceptions, except if the item arrived damaged. (See return policy for damaged items below.)
- After submitting your return request, we will review the information and email instructions for returning the item. When applicable, we will also email an RA number; this Return Authorization (RA) number is valid for 15 days.
- Please do not return items without prior authorization as it will be refused.
- All items must be returned in their original, unworn, and unused condition enclosed in original packaging within 15 days for a refund. The return shipping cost is covered by the customer.
- Once an item has been returned, we will give you a refund of the item price minus a 25% restocking fee. If you are returning an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost and 25% restock fee. Standard shipping costs are based on item prices as outlined within our shipping information.
- You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your return shipment/item. If you have not received a credit and it as been longer than 15 days from the day your item was sent back/picked up for return, please contact us at 1-833-552-5327 or email us at email@example.com.
- In the event an item is returned in a condition where it cannot be resold, you will be asked to have the product picked up at your expense.
- If a store credit is requested, it will expire within 365 days of issue. Store credits are non-transferable and non-returnable.
Special Order/Non-Returnable Items:
- Custom orders are clearly marked on each item page and these items are not returnable except in the event of damage or incorrect item. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify.
- You have up to 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours, custom orders are non-refundable.
- Upon delivery, please take time to inspect all freight-shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately with photos of the damage, including of the packaging and item.
- Claims against damaged items must be made within 3 business days. Unfortunately, damage claims made after the 3-business day window will not be accepted and are unable to be returned.
- If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, we reserve the right to have the item or items replaced and reshipped at no additional charge to you. Contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
- While the manufacturers do their best to ensure excellent packaging, occasionally glass, acrylic, or mirrored items could get damaged at the hands of a delivery carrier in transit.
- Items received with broken glass are NOT considered defective products. Clear Home Design and the manufacturer reserve the right to replace the glass or mirror as quickly as possible. In these cases, you can contact our customer service department to request replacement glass to be sent to you at no additional cost.
- If an item is received by you and is thought to be defective, please contact us immediately. Any defect must be reported within 48 business hours of receipt of merchandise. Claims will not be honored after 48 business hours.
- Photo proof, emailed to firstname.lastname@example.org, will be required to verify, and if deemed defective by Clear Home Design and the manufacturer, you will receive a replacement of the same item.
- Defective product may not be returned for a refund; you will get a replacement only. Please be sure to open and inspect your products immediately.
- In some cases, we will have the defective product picked up at no cost to you (the item must be in its original packaging).
- Claims for defective merchandise will not be honored if the items are used or installed.
Freight and Damaged Shipment:
A truck line freight company may deliver the item(s) you have ordered if they are oversized and noted as freight. The following is required:
- You, or persons acting on your behalf, must be present at residence during the time of delivery.
- If you would like to contact the freight company yourself to schedule your appointment ahead of time, please contact our customer service department.
- If you receive a shipment with obvious freight damage, you must refuse the shipment at the time of delivery, note the damage on the delivery receipt, take photos of the damage, and call and/or email us immediately to inform us of said damage. We will then order and ship a replacement for you.
- Failure to report refusal of damaged shipment at time of refusal may result in denial of your damage claim. If you sign for the shipment without reporting any damage, you are responsible for all damages and must make any claims with the shipper.
- Please make sure that you inspect all packages before you sign for them.
- If you fail to report the damage in a timely manner you could be responsible for all damages. Please be sure to open and inspect your products immediately.
Wrong Products Received:
If you are shipped a different product than you ordered, please email us or call us at 1-833-552-5327 within 48 hours of receiving the product.
- We will provide an RA # where applicable and instruction on how and where to ship them back.
- We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.